Frequently Asked Question

-DO YOU SHIP ALL AROUND THE WORLD?

Yes!  We ship worldwide .we want BackPacks to be available all around the world.

-HOW LONG DOES IT TAKE AN ORDER TO BE SHIPPED?

We ship orders within 48 hours - business days (add 5 more days to assemble prescription lenses). As soon as we ship your order. The delivery time is the following:

EUROPE: 1-3 working days

UNITED STATES: 2-6 working days

OTHER COUNTRIES: 6-8 working days

The time of delivery might be increased if applicable customs clearance. Any duties/VAT are the sole responsibility of the client and not rusticwares.

-WHAT ARE THE DELIVERY TIMES?

The delivery time is 7 to 14 days on average during periods of high demand, such as promotional offers and sales.

-SATISFIED OR REFUNDED GUARANTEED WITHIN IN 30 DAYS?

 Indeed, we offer a 30-day money-back guarantee after the date of your purchase.

Example: You made a purchase on May 1, the warranty ends on May 30, so you will have until May 30 to try the product and return it if you don't want it.

(You must return the product to us undamaged, in its box with all the elements intact, if the article is damaged we will not be able to accept your return.)

-HOW TO MAKE A RETURN?

Go to your local post office, send a classic send to our return address which you can obtain by contacting this email address: contact@hananarafeh@gmail.com

Be careful to keep the product in good condition. 

-DO YOU OFFER A WARRANTY ON YOUR PRODUCTS? 

Yes! We proudly guarantee the quality of our products, and offer you a 365 manufacturer’s warranty on ,BackPacks . Our warranty does not cover the damage caused by the wear and tear of everyday use, or damage caused by sudden force or impact.